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Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients. Agenda Unit 1 Introduction to Vocabulary -Colors, nationalities, professions -Alphabet -Vowels and Consonants -Months and Days of the Week -Numbers 1 - 31 -The verb to be, ‘ser’ Unit 2 The verb to have -Describe possessions -Describing feelings, pain or ailment -Verb to be: Estar -Location, position, and state of being -Asking questions such as who, what, where, when and how Unit 3 Vocabulary: Parts of the body -Foods -Adjectives and Adverbs -Idiomatic Expressions -Conjugating regular “AR” “ER” and “IR” verbs -Asking and answering, “Who” - “What” - “Where” questions Unit 4 Medical Terminology -Parts of the body -Symptoms and injuries -Medical emergencies -First aid -Medications -Common Illnesses Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Get involved in the move from in-person to online communication. Learn what social media are and their role in your business and personal life. Find out the top sites and how businesses are using the sites for communication, customer retention, branding, marketing, market research, needs assessment and serving customers and clients. Explore the options for your organization. Look at case studies of what other organizations are doing. Let your instructor guide your exploration of Facebook and YouTube. For anyone interested in social media. Agenda Unit 1: How Marketing has Changed and Where Social Networks Fit? How is marketing changing? Who is your customer & where are they online? What role does content play? What are the trends on the horizon? Unit 2: Where to Start? Strategy, Listening, & Accounts Start with a plan: Developing a social media marketing strategy. Where does listening & engagement fit into strategy? Learning to use some basic tools How are organizations using social media? Unit 3: What Do Social Networks Fit in Your Business? General overview of social sites that may fit your marketing goals. Where are your customers and how are they using social media? How to set up social network profiles? Can you measure the return on your investment? Unit 4: Using Facebook to Promote Your Brand and Engage Your Customers The Basics of Facebook: Personal & Business Applications How to Set-up Your Facebook Page Using Content and Posts to Boost Engagement Case Studies on How Businesses Use Facebook Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

With over 100 million users, Instagram is a marketing gold mine. Discover ways to have your audience generate excellent content for you. Build your community while doing it. Learn how to make hashtags work for you, how to make and keep your followers happy and how a small input can cause exponential growth. We''ll also explore Dos and Don''ts of Instagram to get you on the fast track to success. Make the most of Instagram and lead your business to unending exposure. An Android or iOS device is needed to take full advantage of the exercises in this class. Agenda Unit 1 Setting Up For Success Basic functions of Instagram including tips on shooting photos using the Instagram app How to edit and enhance photos taken with Instagram Forming a voice for an Instagram account in alignment your overall marketing and business goals Getting the attention of your target audience Building a strong social plan to reach your goals Case studies of commercial & individual Instagram accounts Unit 2 Creative Content Telling the story through pictures Types of photos to post - your own and others Exploring Photo Challenges The perfect Giveaway formula Creative ways businesses are using Instagram Unit 3 Engaging & Building Your Community Spotlight on your community & others How small input can cause exponential growth How to make hashtags work for you Starting your own hashtags with purpose Business case studies and best practices for community engagement Unit 4 Dos & Don’ts of Instagram and Must-have Photo Apps Insta-etiquette The importance of measuring success and how to move forward based on data collected Photo apps for easy & flawless mobile editing Photo apps for creation and making visually appealing images on-the-go Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Enhance your management skills through this program for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness. Then learn how to improve your management of time and productivity. Time is even more valuable in this century than in the last. Get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Finally, get the keys to manage different generations in your workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value. Three one-month online courses.

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. Agenda Unit 1 Fundamentals of Management - How to determine, set, and communicate job expectations - Linking employee behaviors to performance - Describing performance expectations - Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement -Motivating and engaging employees to get the job done -Tools and techniques to increase employee buy-in and commitment -How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 -Enhancing your ability to manage effectively -In-depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 -Behaviors that inhibit your ability to manage effectively -Advanced analysis of the behaviors of your management style

Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others’ time, come away with proven tips to put into practice on Monday morning. Agenda Unit 1 Time and Productivity Management – Evaluation Time Management Personal Quiz Workday Analysis Exercise Being Busy vs Producing Results Unit 2 Challenges to Time Management and Productivity Distractions and Interruptions Concentration and Focus Stress Management New Technology and Productivity Unit 3 Strategies and Tips to improve Time Management and Productivity Workday Analysis Planning and Prioritizing Techniques and Methods Action Program Unit 4 Managing Your Time, Yourself and Others Goal Setting Self Motivation Time Trackers The 4-Hour Workweek

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs

With virtually every organization now involved or even dependent on programming, managing or working with programmers is now an important part of your toolkit. This course will give you a basic understanding as a non-programmer on how programming works, the programming process, project timelines and ways you can help your techie or tech team in project success. You will learn what you need to know as a non-programmer to successfully work with or manage the project in terms of budget, personal, and timelines.

Must-have skills to succeed in the workplace include the ability to create, edit and manage presentations in Microsoft (MS) PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of MS Office change over time. Master the most common uses so that you can work faster and more efficiently and can take your computer skills from plain and drab to exciting and engaging. You will leave class with a set of skills that are a workplace requirement in today’s fast paced ever-changing environment and will enable your future career success. Agenda Unit 1 Introduction to Microsoft Word Explore the different parts of the Word document and document navigation Learn how to format paragraphs, line spacing and fonts Add and modify bullets, lists, tables, headers, footers, page numbers and page breaks Insert graphical elements including drawing objects, pictures, and charts Utilize proofing features like spell check and grammar check Unit 2 Introduction to Microsoft Excel Explore the different parts of the Excel worksheet and document navigation Understand cells and their makeup and how to populate, format and merge cells Create and manage formulas, tables, charts, and multiple worksheet “workbooks” Printing and PDF file creation including setting print areas Unit 3 Introduction to Microsoft PowerPoint Explore the different parts of the PowerPoint presentation Understand slides and their makeup Create, Insert and format slides Insert and modify text, tables, charts, graphics, videos and images Unit 4 Microsoft Outlook Understand Outlook navigation and how the various aspects work together View, create and respond to email messages; format emails and set signature(s) Email etiquette: CC, BCC, threads, quoting and textual interpretation Navigate and search email folders Set email forwarding and filtering rules Request and edit appointments and respond to meeting requests

Discover new ways to improve your email promotions, including when to email, what to email, and testing email copy. Then find out how to analyze your email response rates, including getting the bench marks for open rates and click through rates. Learn how to improve your email promotion and responses with tracking and testing. Get a basic introduction to email promotions. If you are advanced, your instructor is an email expert and can answer your toughest questions as well. Agenda Unit 1 Why email marketing Targeting promotions in the Internet Age Return on Investment (ROI) for email promotions The importance of permission marketing, relevant content, and opt-out options Integrating email promotion with other kinds of marketing Unit 2 How email works How commercial email vendors function Analyzing Open, click through and conversion rates Cleaning and updating email lists How HTML and text emails differ Unit 3 Writing email copy Writing a good subject line Writing email body copy Writing response and action copy Design and formatting email promotions Unit 4 Testing and tracking emails Frequency and best times to email How to test different emails Following up on inquiries Creating a one year email marketing plan

If you are not reviewing your website statistics, then you are missing several key opportunities to profit from your website traffic. This course, aimed at non-technical users, will take you through all the key techniques and how to use website analytics using the world-standard Google Analytics, a free online tool. You’ll understand your visitor traffic better, learn how to calculate return on investment (ROI) for your online advertising, and find out how to get more conversions and sales from your website visitors. A must for anyone serious about leverage more success from their website. Agenda Unit 1 Key analytics -Importance of tracking your website -Introduction to Google Analytic -Installing Google Analytics to your site -Learning from visual analytics -Key analytics you should be reviewing weekly Unit 2 Understanding your website visitors -Understanding your website traffic -Understanding your visitors -Turning visitor traffic into profit -Search engine optimization (SEO) primer -Understanding search engine traffic -Determining high value keywords for SEO Unit 3 Key Techniques -Creating and using Goals -How to build a abandonment funnel -Optimizing your site based on funnel feedback -Creating and using Campaign Tracking Unit 4 eCommerce and ROI -eCommerce tracking -Calculating ROI from online advertising -Custom Reporting -Creating and using Advanced Segments -How to track across multiple domains -How to become Google Analytics Certified Partner

Are you frustrated by the communication gap that can occur between you and your Spanish-speaking patients? If you answered yes, this Spanish class - designed specifically for healthcare professionals - will help you bridge that gap. You will practice the basic, practical language skills needed to effectively communicate with your Spanish-speaking patients and their families. You will learn the basics of the language, gain an understanding of the culture, and know how to ask the questions crucial to quality healthcare. Whether you speak some Spanish and need a refresher, or speak no Spanish, you will complete the course with the skills you will need to effectively communicate with your Spanish-speaking patients. Agenda Unit 1 Introduction to Vocabulary -Colors, nationalities, professions -Alphabet -Vowels and Consonants -Months and Days of the Week -Numbers 1 - 31 -The verb to be, ‘ser’ Unit 2 The verb to have -Describe possessions -Describing feelings, pain or ailment -Verb to be: Estar -Location, position, and state of being -Asking questions such as who, what, where, when and how Unit 3 Vocabulary: Parts of the body -Foods -Adjectives and Adverbs -Idiomatic Expressions -Conjugating regular “AR” “ER” and “IR” verbs -Asking and answering, “Who” - “What” - “Where” questions Unit 4 Medical Terminology -Parts of the body -Symptoms and injuries -Medical emergencies -First aid -Medications -Common Illnesses Requirements Internet connection ,IE8 or higher, Chrome, FireFox and access to Adobe Flash Player

Games are increasingly recognized as a tool that can serve many business purposes beyond entertainment. This course provides a general introduction to what goes into the design and development of both video and analog games, with a particular focus on the use of games outside of consumer entertainment. By completing this course, you can take the first steps into understanding game design, and how it can be applied in your field. Agenda Unit 1 What Makes a Game? - Practical Definition for Game -The Anatomy of a Game -Games and Play -Different Types of Games Unit 2 Essentials of Design -Getting Beyond a Game Idea -Game Verbs and Game Mechanics -Documentation -Test Early, Test Often Unit 3 Game Design: Solo and in Teams -Defining Development Needs -Roles in Game Design -Finding Design and Development Partners Unit 4 Serious Games & Gamification -Games Beyond Entertainment -Designing Serious" Games -Gamification -Designing Gamification Systems"

After taking this course in Infographics, students will be exposed to a powerful, concise way to present information. The course begins with a history of Infographics and the types of infographics used in Business, Education and Industry. Students will be exposed to Pinterest and other web-based sources of infographics. The course proceeds to an exposure to various user-friendly infographic creation websites. Students will learn the basics of designing infographics and be able to make their own simple infographic. Agenda Unit 1: Introduction to Infographics -History of Infographics -Purpose of Infographics -Types of Infographics Unit 2: Web-based Infographics -Pinterest -Infographic of the Day Unit 3: Deconstructing Infographics -Sketch a story -Titles and Descriptions -Maps, Graphs, Charts and Timelines -Icons and Pictures Unit 4: Make an Infographic -Piktochart -Present your infographic

Mentoring and coaching have come to be used more frequently in organizations to improve leadership competencies and provide employee support. It has benefits for the employer and employee. Develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Take home the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Building on Coaching and Mentoring in the Workplace Course I, C/M II take a further in-depth look at variables involved in employee support. Additionally, in this course you will develop skills in the development, implementation, and support of coaching and mentoring programs in your workplace. Critical analysis and improvement of your programs alongside group dynamics and innovative strategies will also be examined in terms of coaching and mentoring programs. This course offers the much-awaited toolkit you have been searching for to improve your employees’ performance and create the working environment that your employees will find truly rewarding. Agenda - Month One Unit 1 Introduction to Mentoring/Coaching Coaching and Mentoring – Defined Why Mentor or Coach? What are the types of mentoring? (Career development and Skills development) Unit 2 Coaching versus Mentoring (What’s the Difference?) Role Model - Define Which one is right for you? (Assess yourself as a Mentor/Coach) What is Peer Mentoring? Unit 3 The Effective Mentor or Coach (Leadership Tools & Techniques etc.) Setting Realistic Expectations Get Creative Communicate Effectively Unit 4 Issues in Mentoring and Coaching Teamwork (Group Dynamics) Diversity Increasing your Emotional IQ (Civility in the Workplace) Agenda - Month Two Unit 1 Special Employee Considerations in Workplace Coaching and Mentoring Programs The Remote Worker The Part-time Worker/Just-in-Time Workforce Generational Differences The Power Differential Unit 2 Development of a Coaching/Mentoring Program at Your Workplace Setting Your Workplace Goals & Objectives Making Your Workplace A Learning and Growth Organization Buy-in & Rewards Promotion of Your C/M Pr Investment & Support Unit 3 Critical Evaluation of Your Workplace Coaching/Mentoring Program Checkpoints for successful coaching/mentorship programs Successful Workplace Models of Coaching/Mentoring Programmatic and individual evaluations in coaching/mentorship programs When are you “Done”? The Feedback Loop Unit 4 Final Issues to Build On in Mentoring/Coaching in the Workplace Trust Group Dynamics Innovation

Especially for Gen Y (born 1980-1999), the course serves as the first of three in a series addressing the development of Generation Y leadership. Find out what it takes to become an effective leader. Discover your style of leadership. Discuss task completion, building relationships with your subordinates, becoming socially perceptive to changes in the workplace, utilizing your emotions in a positive and effective manner, and addressing challenging goals. Finally, the course offers the opportunity to perform a case study analysis of workplace conflicts that require effective leadership, allowing you to apply your unique leadership characteristics revealed through completing the class. Agenda Unit 1 Introduction to Leadership Principles -What does it mean to be a good leader? -The multiple approaches to leadership -Models of leadership -The critical need for Gen Y leadership Unit 2 Recognizing your leadership style -Leadership Traits Self Assessment -Leadership Style Self Assessment -Leadership Skills Self Assessment -Task and Relationship Assessment Unit 3 Leadership Special Concerns -Handling Conflict in the Workplace -Managing Out-group Employees -Ethical Considerations Unit 4 Cases in Leadership -Case Study 1 -Case Study 2 -Self-reflection: What type of leader am I?

Six Sigma methods have been successfully deployed in many industries and organizations. This challenging Introduction to Six Sigma Green Belt course teaches critical skills required for Six Sigma practitioners. This first course in the certification program explains the basic terms and proven Six Sigma problem-solving methods, team building tools, and descriptive statistics that are the basis for the statistical tools that contribute to the success of improvement projects and to the overall success of your organization. Topics covered include Lean Principles, Failure Mode Effects Analysis, Team Tools, Project Charters, and Basic Statistical Tools. The instructor uses the “flipped” classroom technique and expects participants to go beyond the classroom and use the internet and other resources to learn the material.

Build revenue streams for your non-profit organization. They are essential not only to keep your doors open but also to expand your services. Discover how to increase revenue from your current activities. Develop strategies for building new ones. Know how to effectively set prices or fees. Understand the 20% that generates 80% of your revenue. These are basic concepts that will yield greater results. After taking this course you will have the knowledge to improve your revenue generation and generate a better surplus. Agenda Unit 1: Introduction to Revenue Generation • Setting and using revenue generation benchmarks • Determining annual objectives • How to best use this course information Unit 2: Understanding Your Audience • The benefits of knowing your audience better • What to ask your audience • How to get the best information • Collecting and using the best data • Where to find the new ideas Unit 3: Developing Programs and Services • The right questions for the best success • Natural life cycles of programs and services • Determining which ones to continue • Creating successful new programs and services Unit 4: Analyzing Programs and Services • Analyzing the past performance • Determining future productivity • Analysis tools • Simple analysis technique Unit 5: Setting the Right Price • How price affects attendance • Price breaks that determine the price to set • Setting the best price • Pricing strategies Unit 6: Marketing Effectively • Building your identify • Developing market segments • Determining who to market to Unit 7: Developing Promotions • Making promotions that work • Creating the best layouts • Making promotions that sell Unit 8: Distributing Promotions • Print, social media, and eMarketing techniques • Knowing what promotions work • The most effective promotion methods

After taking this course in “Introduction to Coding”, you will be introduced to the basics of computer programing and various programing languages. New technologies allow people outside of the computer science field to be able to create their own web pages using code. Students will learn the basics of HTML, CSS, and Java Script in this course, as well as the practical uses for each.

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence. Agenda Unit 1 Fundamentals of Management - How to determine, set, and communicate job expectations - Linking employee behaviors to performance - Describing performance expectations - Increasing employee commitment and pride and evaluate performance Unit 2 Employee Engagement -Motivating and engaging employees to get the job done -Tools and techniques to increase employee buy-in and commitment -How to communicate with employees and get them involved and engaged in their own performance evaluations Unit 3 Increasing your Success Part 1 -Enhancing your ability to manage effectively -In-depth analysis of the behaviors of your style Unit 4 Increasing your Success Part 2 -Behaviors that inhibit your ability to manage effectively -Advanced analysis of the behaviors of your management style

Time is even more valuable in this century than in the last. How effective you manage your time and productivity can affect your business and personal life in so many ways. You’ll get tips and techniques you won’t get anywhere else for managing time and increasing productivity. Whether you are managing your own time, or others’ time, come away with proven tips to put into practice on Monday morning. Agenda Unit 1 Time and Productivity Management – Evaluation Time Management Personal Quiz Workday Analysis Exercise Being Busy vs Producing Results Unit 2 Challenges to Time Management and Productivity Distractions and Interruptions Concentration and Focus Stress Management New Technology and Productivity Unit 3 Strategies and Tips to improve Time Management and Productivity Workday Analysis Planning and Prioritizing Techniques and Methods Action Program Unit 4 Managing Your Time, Yourself and Others Goal Setting Self Motivation Time Trackers The 4-Hour Workweek

Your employees are your most valuable resources. Ensuring the efficiency of your team is the key to your success and is your most important responsibility. Get practical, easy to understand, and insightful methods for new and even experienced supervisors and managers. Learn about effective delegation, performance management, and writing performance reviews. Discuss the specifics of the supervisor''s role and responsibilities, and strategies for improving your overall effectiveness as a leader. Take home practical information along with tips and techniques that can be applied at your job immediately. Agenda Unit 1: The Role of the Supervisor: Understanding your roles and responsibilities. What are the Four Functions of Management? Defining Planning. Defining Organization. Defining Controlling. Defining Leading and Motivating. How do the four functions help you manage more effectively? Identifying which of the four functions is your strength. Identifying which of the four functions you should improve and why. Unit 2: The Role of the Supervisor - Conclusion: Application of the Planning function and your benefits. Application of the Organizing function and your benefits. Application of the Controlling function and your benefits. Application of the Leading and Motivating function and your benefits. Measuring the outcomes of application of the Four Functions of Management. Unit 3: Delegation and Employee Engagement: The multiple benefits of delegation. Identifying your specific benefits. Myths and barriers of delegation. Identifying your specifics barriers. Understanding the distinction between delegating a task and delegating responsibility. How delegation increases employee job satisfaction. How delegation increases employee retention and skill sets. Unit 4: Delegation and Employee Engagement - Conclusion: Understanding the Delegation Model. How to translate the steps of the model to specific language and behaviors. Creating your own delegation script. Application of the Delegation Model. Measuring the outcomes of your delegation. Unit 5: Performance Management: Defining performance management. Understanding the difference between behavior and attitude. Identifying and interpreting employee behavior. Translating performance into actionable behaviors that can be addressed. Holding employees accountable for performance, job responsibilities. How employee expectations can be undermined by your actions. The problem with value judgments and why the “why” doesn’t matter. How to determine when you are putting your comfort above employee performance. Understanding how performance is reinforced passively. Understanding how performance is reinforced actively. Unit 6: Performance Management – Conclusion: Understanding the Performance Management Model. Review and analysis of case studies. Application of the Performance Management Model. Measuring the outcomes of your performance management. Unit 7: Writing and Delivering Performance Reviews: Elements of the performance review. Review and discussion of subjective and objective evaluation of performance. The problems with evaluating performance subjectively. How to evaluate performance objectively. Qualitative and quantitative evaluation of job performance. Providing performance feedback. How to cite performance factors and behaviors. Unit 8: Writing and Delivering Performance Reviews - Conclusion: Communication skills and techniques. Getting employee commitment and buy-in. Monitoring and maintaining employee progress. Application of the skills and techniques for writing a performance review. Application of the skills and techniques for delivering a performance review. Measuring the outcomes of your writing and delivery of a review.

Online users say a website''s design is the number one criteria for deciding whether a company is credible or not, according to recent research. Understanding what it takes to produce effective web design is essential in today''s market of highly saturated digital competition. First discover the basics of web design using HTML and CSS. The No prior knowledge of HTML or web design is required. After the first course you will have the info you need to plan and design effective web pages. Then find out how to create effective and dynamic websites/applications. Take away a functioning web application hosted on a web server that is both accessible and Search Engine Optimized. Finally, learn about responsive design process, advanced layout and design features using the Bootstrap framework. Plus explore CMS frameworks and industry standard technologies and frameworks.

Maximizing productivity and the use of time is the primary way to increase profitability and organizational success for a growing number of people and their organizations. Successful businesses and work organizations are moving from counting hours sitting in a chair to outcomes and results. Boost your productivity by managing your time better. Discover the Top Ten most effective time management techniques to increase your work outcomes without spending more time. Take home new 21st century techniques and strategies. Then find out about the exciting Productivity eTools that are available now, and utilize technology to boost your productivity. Finally, get the latest best information on documenting your own productivity, and managing the productivity of others.

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting; this course will help you start on that journey. Agenda Unit 1 Understanding Data Identify sources of Data Discover methods of Collecting Data Examine Quantitative Data Examine Qualitative Data Unit 2 Processing Data Introduction to Statistics Determine the Appropriate Statistical Method for use in various scenarios Identify methods of Sorting and Filtering Data Categorize Data Unit 3 Analyzing Data Discuss Probability and the Normal Distribution Perform Trend Analysis Perform Breakeven Analysis Understand basic Statistical Modelling Unit 4 Interpreting and Presenting Results Design Professional-looking Tables Generate Effective Charts Create Pivot Tables and Pivot Charts Compile a Dashboard for Management